228 8th Avenue, New York, NY 10011 · 212-691-0444
Effective October 12, 2026
This Privacy Policy explains how Copanema, a Brazilian store located at 228 8th Avenue, New York, NY 10011, operated by Rizor Group LLC (“Copanema,” “we,” “us”), collects and uses information when you use our website, copanema.nyc, place an order, sign up for our newsletter, or contact us.
We use your information to prepare your order, to email you a confirmation, to email or text you when your order is ready for pick up, to reply to your questions, and, if you signed up, to send our newsletter. All orders, for pick up, delivery or shipping, are paid online through Clover; we do not see or store your card number.
If you agree on the order form, Chelsea @18 LLC DBA Copanema sends one text message to the phone number you entered when your pick-up order is ready. We do not send marketing or promotional text messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
We use service providers only to run the site and send your messages: Cloudflare (website and order processing), Resend (email), Twilio (text messages), Clover (online payment), Shippo (shipping rates and labels, and the carriers such as USPS and UPS that deliver your package, who receive your name, address and phone or email so they can deliver it), Uber Direct (local delivery couriers, who receive your name, delivery address, phone number and delivery instructions so they can deliver your order and may text you updates about it), and the U.S. Census Bureau address lookup (we send only the delivery address, to find the New York county for sales tax). They may process your information only to provide their service to us.
We keep recent orders for a short time so the store can complete them and answer questions. You can ask us to delete your information at any time.
Reply STOP to any text to stop receiving texts. Use the unsubscribe link in any newsletter email. To see, correct or delete your information, email rio@copanema.nyc or call 212-691-0444.
Copanema (Rizor Group LLC)
228 8th Avenue, New York, NY 10011
212-691-0444 · rio@copanema.nyc
Effective October 12, 2026
These Terms & Conditions apply to your use of copanema.nyc and to orders placed through it. The website is operated by Copanema, a business of Rizor Group LLC, 228 8th Avenue, New York, NY 10011.
You can place an order online to pick up in our store, free of charge. Pick-up orders are paid online by card, like every order, on a secure payment page provided by Clover; we do not see or store your full card number. Your order is sent to the store once your payment is complete. We prepare it in about 15 minutes during store hours and tell you when it is ready. Prices and availability may change, and photos are for illustration only. Our store policies, including returns and exchanges, are on our Policies page.
Where available, you can have your order shipped to an address in the lower 48 states. Shipped orders are also paid online. Before you pay, you see your items, any sales tax and the shipping & handling price for the carrier service you choose. Shipping & handling is the carrier’s postage plus packing and handling. Sales tax is charged only on orders shipped to a New York State address, at the combined rate of the county of delivery. Orders shipped outside New York State are not charged sales tax. Shipping and handling is not taxed. We ship orders within 1–2 business days. Carrier delivery times are estimates and are not guaranteed. We email you a confirmation and, when your order ships, your tracking number. We do not ship frozen items; frozen products are available for in-store pick up only. If an item arrives damaged or is not what you ordered, contact us within 7 days with a photo and we will replace that item and pay the shipping of the replacement at no cost to you, or give you store credit for it; we replace only the affected item, not the whole order. For all other returns, the customer pays the return shipping. Please enter a complete and correct address. For returns of shipped orders, see our Policies page.
Where available, you can have your order delivered by courier to an address within about 10 miles of our store. If your address is farther, we offer shipping instead. Delivery orders are paid online by card, like every order. Before you pay, you see your items, any sales tax and the delivery fee for your address. Delivery times are estimates and can change. Please enter a complete and correct address and a mobile number the courier can reach, and be available to receive your order. The courier may text you updates and a tracking link about your delivery. If you cannot be reached or no one can receive the order, the delivery may be cancelled or returned to the store. If an item arrives damaged or is not what you ordered, contact us within 7 days; see our Policies page.
Program: Copanema pick-up order text alerts. If you check the box on the order form and enter your mobile number, Chelsea @18 LLC DBA Copanema will send you one text message when your pick-up order is ready. We do not send marketing messages.
Please give correct information when you order. We may cancel an order we cannot fill, for example if an item is out of stock, and we will contact you. We may update these terms and will post the new date above.
Copanema (Rizor Group LLC), 228 8th Avenue, New York, NY 10011 · 212-691-0444 · rio@copanema.nyc
